Several weeks ago we went to SAM's Club and on exiting the warehouse my 5 yr old daughter asked checker at the exit door for a happy face on her receipt. The individual flat out (in a rude manner) refused. My daughter was upset and we called to complain to Manager. The manager (Richard M) apologized and mentioned that he would talk to ask for him the next time he would do something for my daughter. We were not looking for anything just wanted to ensure that there was a courteous person at the exit door.
In mentioning the experience to some of our Family members and other folks from work, they clearly pointed out the individual at this Sam's Club that refused to do this. Seems she does not do this as a standard practice. Perhaps, this is not the person I would want at the Exit door representing Sam's Club. I'm sure a more suitable position would be available to her where she would not have to deal with customers and away from Children.
On 5/30, we went to the same SAMs Club again (on Winchester and Germantown). While in line we mentioned our last experience to one of the supervisors while we were in the check-out line. She mentioned that they were not required to draw a happy face on a receipt. As we ex and the same person pretty much ignored my daughter's request for a "happy face" on the receipt. We asked for the manager because we saw the same individual at the exit door, but the manager was busy and could not come see us. In exiting, my daughter politely asked "Can I please have a happy face", yet the person did not even acknowledge her request and simply annotated a mark the receipt.
At this point, my daughter was a bit upset. I immediately went to the manager who said that he had received two complaints about that person that day and could not do anything since he was not her Direct Manager. I wish he would have told me this the last time I called. I immediately returned all the products I bought and will no longer buy anything from SAMs Club again. We used to shop in SAMs Club not only in the US but also in Mexico as we do business in both countries.
I understand that refusing to draw a happy face is not a performance issue when counting products and matching them on what is in the receipt. But the refusing a polite request from a 5 yr old girl n a rude manner is clearly reason to not have this person representing SAMs Club n a customer facing position.
Lets' just mention that with our family SAMs Club now has 13 upset customers and less business in the US and Mexico.